Passport Reservation: All attractions require passport booking. Provide clear passport photo with name, ID number, and expiry date. Bilingual itineraries for Singapore, Malaysia, Thailand, Vietnam groups.
Bilingual Pickup: Bilingual sign pickup at airport/high-speed rail station. Provide accurate flight/train numbers and arrival time.
Special Insurance: Extra overseas traveler accident insurance covering medical and luggage loss.
2. Language & Pace Adjustment
Bilingual Guide: Certified bilingual guides throughout. Simplified terminology for red culture and Hunan history, with international historical connections.
Slower Pace: Specialized slower pace with fewer daily attractions, more photo/rest time. Zhangjiajie includes Bailong Elevator and cable car to reduce hiking.
Materials: Bilingual attraction handbook and night show introduction provided.
3. Dining Adjustments
Mild Options: All meals support non-spicy/mild customization. Clear soup and light dishes provided. Cantonese simple meals for Singapore/Malaysia/Thailand groups; pho/rice noodles for Vietnam groups.
Mild Snacks: Recommended: sugar oil ball, rice cake, tea drinks. No forced spicy内脏/braised food. Tea color can choose sweetness/ice level.
4. Packing & Transportation
Temperature: Southeast Asia is hot year-round, but Hunan mountains/Tianmen have big temperature differences. Bring light windbreaker. Rain gear essential; glass walkway may close in thunderstorms.
Vehicle: Priority 12-19 seat comfortable business van with ample luggage space.
5. Special Benefits
Free Gifts: Free Fenghuang Miao costume change, bilingual guide equipment throughout. Best photo spots at Orange Isle, Tuojiang River, 72 Strange Buildings.
Shaoshan Simplified: Simplified homage ceremony, less standing time, rest areas available.
Payment: WeChat/Alipay main payment. Exchange small RMB amounts; guide provides legitimate exchange guidance.
6. Cancellation & Service
Flexible Cancellation: Long-distance tours: cancel 3 days ahead, only deduct hotel deposit. Short 3-day tours: free date change 1 day ahead.
Bilingual Feedback: Bilingual feedback form. Report any dining/itinerary/service issues on-site for real-time adjustment.
General Safety (All Travelers)
Safe Photos: No climbing railings at mountains/riverside/glass walkway. Walk without taking photos, photo without rushing. No smoking outside designated areas.
Weather: Rain gear in spring/summer. Reduce noon outdoor time in midsummer. Anti-slip shoes in winter.
Punctuality: Strictly follow meeting time. Team may depart after 15 minutes late; latecomers cover own transport/ticket costs.
