Real-name Booking: Hunan Museum, Shaoshan Former Residence, and Tianmen Mountain require real-name reservations. Please provide complete ID numbers for all travelers. We handle reservations for free.
Discount Certificates: Bring student ID, senior citizen card (60/65+), military ID, or disability certificate for on-site cash refunds.
Children: Under 1.2m: only car seat and service fee; Over 1.2m: adult rate. Bring household register for children without ID.
2. Transportation & Meeting Points
Pickup Service: Free hotel pickup in downtown Changsha (Wuyi Square/Train Station/Wanjiali). Guide will contact you before 20:30 the day before.
Long-distance Tours: Zhangjiajie/Fenghuang tours meet at Apollo Square, Changsha. 4-hour drive with mountain roads.
3. Packing Suggestions
Shoes: Comfortable sports shoes for walking. Tianmen Mountain glass walkway requires special shoe covers (no high heels).
Essentials: Sunscreen, hat, water bottle. Bring personal medications for chronic conditions.
4. Dining Guide
Team Meals: One-day tours don't include meals. Upgrade for 50 RMB/person. Huogongdian offers 10% discount coupon.
Spicy Food: Hunan cuisine is spicy. Request mild options in advance.
5. Travel Tips
Audio Guide: Wireless earphones provided throughout. Report any damage immediately.
Orange Isle: 6km round trip. Elderly/children can use the free mini train.
6. Cancellation & Refund
Cancellation: Changsha/Shaoshan one-day tours: cancel after 21:00 the day before, deduct 178/188 RMB car seat fee.
Feedback: All disputes must be reported on-site with the feedback form. No claims accepted after return.
